The New Zealand Automobile Association (AA) is regarded as the leading advocate for New Zealand motorists and their interests.
The organisation has been using AutoCheck for a number of years, but has recently implemented an online booking system from Netresult that allows customers to easily book pre-purchase vehicle inspections through AA’s website.
“We can now offer greater flexibility to customers. It's opened up a new avenue which allows customers to book their inspections 24/7 and it has streamlined our business,” says Sarah Campbell, AA’s Business Improvement Manager, Technical Services.
The online booking service now accounts for 20% of all appointments representing a significant cost saving through reduced call centre costs.